Support Centre

Technical support, when you need it

Our technical team is available 24/7. Open a ticket, run a quick diagnostic, or call us directly — we respond within 15-20 minutes.

Open a Ticket +40 31 630 8380Call us WhatsApp
Team is Online | Response ETA: 15-20 min | [email protected]
Live Connection Diagnostic
Download
—
Upload
—
Accurate test via Cloudflare's network · may use 100–300 MB on fast connections.
Run the test to find out whether your speed supports video calls and cloud work.
Internet
Checking…
DNS
Checking…
Server
Checking…
Checked a few seconds ago
Location
Columbus
United States
System
…
…
This data is sent automatically when you open a ticket, for faster diagnosis.
Hours & quick contact
Office: Mon–Fri, 09:00–18:00 Open now
Critical technical support 24/7
+40 31 630 8379 [email protected]
Open a Ticket
1. Submit
2. Analyse
3. Resolve
Estimated pickup time: 8 business hours
Department
Priority
Guaranteed times apply to clients with an SLA contract; best-effort otherwise.
NDA on request · ticket data is kept confidential.
Fix it yourself in 2 minutes
1. Run the speed test above. 2. Restart the router — unplugged for 30 seconds. 3. If ping is over 100ms or download is under half your plan, call your ISP. 4. Values OK but still slow?
1. Try webmail — if it works there, the problem is in your desktop app. 2. Check if the mailbox is full. 3. Changed your password recently? Update it in the app too. 4. Still not working?
1. Check the cable, or that it's on the same Wi-Fi as your computer. 2. Power the printer off and on. 3. On Windows: Win key → type "services" → restart Print Spooler. 4. Still nothing?
1. Check the internet first with the test above. 2. Disconnect and reconnect the VPN. 3. Restart the VPN app. 4. Still no access?
Remote Support Apps

1. Download and start the app · 2. Read us the displayed ID · 3. We take over — you see everything we do.

AnyDesk
Direct download (.exe)
TeamViewer QS
Direct download (.exe)
Google Remote
Browser-based, no install
On macOS/Linux: anydesk.com/downloads · teamviewer.com/download
Connections are end-to-end encrypted. We never keep access after the session.
Frequently asked questions
Normal tickets are picked up within 8 business hours, Urgent within 1 hour, and Critical within 15 minutes, 24/7. SLA customers get priority.
Yes. We work on ad-hoc jobs billed hourly. The first assessment is free — we tell you clearly what needs to be done, no obligation.
All remote sessions use end-to-end encryption. The technician sees your screen only during the session — we never install persistent access. On request, we sign an NDA before any session.
The most useful combination: (1) what you were doing when the issue appeared, (2) the exact error message (screenshot if possible), (3) when it started. The technical diagnostic attaches automatically from this page.
Run the speed and ping test above. If Ping > 100ms and download < 50% of your plan, call your ISP. If the values look fine but it's still slow, it's likely in the computer/internal network — open a ticket and we'll investigate.

Didn't find what you were looking for?

Call us directly or send an email. We're real people, not bots.

+40 31 630 8380 [email protected]